Introduction
UK Energy Guide (“we”, “our”, “us”) is committed to protecting your privacy. This policy explains how we collect, use and safeguard your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
What Data We Collect
We may collect the following types of personal information:
- Quote request data: name, email address, phone number, postcode and property details when you request installer quotes through our form.
- Newsletter subscriptions: email address when you sign up to our newsletter.
- Usage data: pages visited, time spent on site, referring URL, browser type and device information, collected automatically via analytics.
- Cookie data: see the Cookies section below.
How We Use Your Data
We use your personal data to:
- Process quote requests and connect you with relevant installers
- Send you our newsletter if you have opted in
- Improve our website content and user experience
- Analyse site traffic and usage patterns to understand what content is most useful
- Comply with legal obligations
Our lawful basis for processing is consent (for newsletter subscriptions and quote requests) and legitimate interest (for analytics and site improvement).
Cookies
Our website uses the following cookies:
- Essential cookies: required for the website to function correctly. These cannot be disabled.
- Analytics cookies (Google Analytics 4): help us understand how visitors use our site. These cookies collect anonymised data including pages viewed, session duration and traffic source.
You can control cookie preferences through your browser settings. Be aware that disabling certain cookies may affect site functionality.
Third-Party Services
We may share data with the following third parties:
- Trusted installer partners: when you submit a quote request, your name, contact details, postcode and property information may be shared with up to three accredited local installers so they can provide you with a quote. We only share your data with installers who have agreed to our data-handling standards.
- Google Analytics 4: for website analytics. Google may transfer data outside the UK. See Google’s Privacy Policy.
- Supabase: for securely storing quote requests and newsletter subscriptions. Data is stored on EU-based servers. See Supabase’s Privacy Policy.
We do not sell your personal data to any third party.
Data Retention
We retain your personal data only for as long as necessary for the purposes set out in this policy:
- Quote request data: retained for up to 24 months from the date of submission, after which it is automatically deleted.
- Newsletter subscriptions: retained until you unsubscribe. You can unsubscribe at any time using the link in each email.
- Analytics data: retained in accordance with Google Analytics 4 default retention settings (14 months).
Your Rights
Under the UK GDPR, you have the following rights:
- Right of access: request a copy of the personal data we hold about you.
- Right to rectification: request correction of inaccurate data.
- Right to erasure: request deletion of your data (“right to be forgotten”).
- Right to restrict processing: request that we limit how we use your data.
- Right to data portability: request your data in a machine-readable format.
- Right to object: object to processing based on legitimate interest.
To exercise any of these rights, please contact us at the email address below. We will respond within one month of your request.
Contact for Data Requests
For any privacy-related enquiries or data requests, please email us at privacy@ukenergyguide.co.uk.
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.